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Frequently Asked Questions
Welcome to our Frequently Asked Questions page. This page has been designed to answer your most common questions about our most popular products. If the product you have questions about is not in the list below, or your questions are not answered completely, please
contact us
and we will be happy to assist you.
FAQs Groups:
All
COMPANY INFO
PRODUCTS - AirLifts
PRODUCTS - TailGates
Search FAQs:
COMPANY INFO
Question :
How do I find out who my Account Executive is?
Cause :
Your Account Executive is assigned to specific states.
Answer :
Account Executive and States:
CHAD MASSEY - Direct Phone - 1-866-225-3866 AK, AZ, CA, CAN, FL, GA, HI, ID, IN, MI, NC, NV, OR, SC, UT, WA, WI
RICHARD STEWART - Direct Phone 1-888-679-0535 CT, DE, IA, IL, MA, MD, ME, MO, ND, NH, NJ, NY, OH, PA, RI, SD, TN, VT
DAVID MEHMEN - AL, AR, CO, KS, KY, MN, MS, MT, NE, NM, OK, VA, WV, WY
TRUCK PRODUCTS - LINDA BELL - Direct Phone 1-866-225-3867
Question :
How do I become a stocking dealer for Handy?
Answer :
Please give us a call at 1-800-247-7594.
PRODUCTS - AirLifts
Question :
Why does my Air Lift go up in stages? It seems to jump 2" to 4" at a time.
Cause :
Uneven air flow or air pressure is too high.
Answer :
The Air Lift works best at 100 psi. It will still jump some, but not as radical.
Question :
Why is air leaking from the cylinder at the cylinder end plate or cylinder?
Cause :
Seals may be worn and may not seal properly.
Answer :
Oil cylinder walls. This will allow the seals to seat properly. Use a 1:1 mixture of 30 wt motor oil and STP (1 oz of each). Squirt mixture in ˝” hole in cylinder end plate. This should be done at least twice a year.
The best solution for long seal life is to place an in-line dryer (to remove moisture from the air) and an inline oiler to the air line supplying the lift.
Replace seals. Use cylinder repair kit 11183.
Question :
What size of air compressor do I need to operate the lift?
Answer :
Almost any size air compressor will work as long as it can produce 100 psi. pressure. The lift uses very little air.
Question :
Why does the foot pedal leak air?
Answer :
Oil around valve stem with tool oil sometimes helps valve to seat better. .
Replace valve stem (12887).
Question :
Why won't my lift go up without help at the bottom of the stroke?
Cause :
The air line is restricted.
Answer :
The air line may be pinched under the lift frame. Move the airline.
The hose may be bent too much under the table. The foot pedal needs to be on the same side of the table as the 90 degree elbow from the cylinder points.
Question :
Why is oil leaking from the cylinder or foot pedal?
Cause :
The oil drip is caused by air flowing through the foot pedal and the cylinder.
Answer :
This is common. The oil is assembly oil used at the factory to help the seals and allow the cylinder piston and valve stem to move freely. Oil is used to coat the cylinder walls to prevent rust from forming due to moisture in the air.
One way to keep oil off your floor is to throw a rag under the foot pedal and it will absorb the excess oil.
PRODUCTS - TailGates
Question :
Can a Handy tailgate be painted to match my truck?
Answer :
Not from the factory. You may paint your Handy tailgate to match your truck by roughing up the paint as you would a car for repaint. We recommend a professional paint shop.
Question :
Why doesn't the latch fall into place behind the pin on the truck box? It seems too tight, hard to close and my latch handle is hard to open.
Answer :
The latch pin is adjustable on the pick-up box. Loosen and place the pin at the desired positon. The tailgate should be tight enough so that it doesn't rattle or move freely.
Some models have a rubber block behind the latch pin, causing the gate to close hard. You many have to adjust the pin on the box of the pick-up or you may have to cut some of the rubber away. CAUTION: be sure not to cut too much..
Question :
Why is my tailgate loose at the bottom pivot bracket?
Answer :
Tighten the (2) 5/16" bolts that attach the pivot bracket to the side channels. This allows for height adjustment.
Some tailgates use an additional rubber bushing that is placed inside the pivot tube to help tighten the tailgate. These are usually found on the stock tailgates. Remove the bushings from the original tailgate and use in the new Handy tailgate.
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